Privacy Policy and Site Regulations
Matio is an online sales site through which you can buy products. Website address www.matio-souv.com
The terms and conditions and instructions for using the site constitute an agreement between you and the site. Please read the terms and conditions in full before each use and after your full agreement to all the terms, you can start browsing and using it. If there is one or more terms that you do not agree with, please do not use the site.
Use of the site
A condition for purchasing on the site is that the buyer must be 18 years of age or older.
The buyer will use a valid credit card.
The buyer undertakes to register all his details as correct and accurate, name, address, email, telephone number, and other things that the site requires him to fill in.
The site has the full right to block or prevent any person, participant or purchaser from using the site and browsing the site or cancel their participation in the site if it becomes clear to the site that the person participating in the site used the site not according to the regulations or their behavior was contrary to the regulations or anything else that harmed the site and its proper operation in any way, and this is according to the sole opinion of the site and without prior notice and without the person using the site having any claim.
A person who is blocked from using the site will not have the right to sue the site for blocking him.
A person using the site does not have the right to use graphics, images, design, without permission from the site.
Any person may freely browse the site on all pages as long as he does not violate the rules of the regulations.
The site has the full right to sue a user who tries to damage the site and interfere with its normal activity or disable the site’s security or use robots or send viruses into the site’s system in any way and form.
The user of the site declares and undertakes not to try to collect any information about the identity of the participants on the site in any way.
The user declares that he will not use the name of the site for any profitable purpose unless he is given written permission from the site.
The user of the site declares that browsing the site is at his sole responsibility.
Maintaining the privacy of the user
When registering on the site, the buyer is asked to fill in his full details and when purchasing, he is asked to fill in his credit card details and email, telephone and address. The site maintains the confidentiality of the details received, the site operates a comprehensive security network to ensure that others do not use the details entered at the time of purchase. The site is well secured and browsing and purchasing are safe
The site is not responsible if the person who used the site lost his password.
Returns and cancellation of transactions
If the buyer wants to cancel a transaction, he will be required to send a written request to cancel the transaction to the site’s email and specify the reason for the cancellation.
Returns or transaction cancellations are valid up to 14 days from receipt of the product.
Returns or transaction cancellations After receiving the product for any reason without a defect in the product, the buyer will be asked to return the product to the site’s warehouse or a place to be agreed upon and will bear all costs.
The buyer will return the product in its original packaging without any damage to the packaging and the product and will not make any use of the product.
After checking the integrity of the product and its packaging by the site, the buyer will be refunded the money he paid for the product, minus shipping fees that were included in the payment at the time of purchase.
For any questions, we are available to you:
Phone/WhatsApp +972 52-352-6222